Address check

What happens during a business address check?

Before recommending connectivity, Denkera asks for your exact business address and what you need. This guide explains why, what is reviewed and what happens after you submit an address check.

Diagram: the address check journey in four steps. 1, your business address. 2, a requirements review. 3, suitable options. 4, a clear recommendation. 1 Business address 2 Requirements review 3 Suitable options 4 Clear recommendation

Why the exact address matters

What can be delivered to a business depends on the exact address, and sometimes on the specific building, floor or unit. That is why the address check asks for your street address, building or office park, and suburb or city, rather than a general area.

Why sites on the same street can differ

Two offices on the same street can have different options. Services can differ between towns, streets and even buildings, so the options at one location say nothing reliable about another. Each address needs its own review, and a business with several locations may end up with different connection types at different sites, chosen to suit what each address and site requires.

What we review

An address check looks at more than the location. We review what can be delivered to your site and match fibre, voice, continuity and security options to how your business works. That includes:

  • The address-specific options for your site.
  • The services you need, from business fibre and hosted voice to Microsoft 365, security and IT support.
  • Your team: how many people work there and how they work.
  • The cloud apps and systems your team relies on.
  • Your voice needs, including whether you want to keep existing numbers.
  • Your continuity needs: how disruptive an interruption would be for your site.

Why it isn’t an instant automated result

We confirm availability for your exact address with the network provider, so this isn’t an instant automated result. Checking the specific address alongside your requirements means the recommendation reflects your site and how your business works.

What happens after you submit

  1. We review the information supplied.
  2. We confirm the relevant address and service requirements.
  3. We discuss the recommended route forward, with a clear, plain-language recommendation.

Once you approve the recommendation, the agreed next steps, such as installation, porting and onboarding, are coordinated with you. Final availability, service design and delivery steps are confirmed during review.

What to have ready

You do not need technical detail to start. Sharing your address takes about a minute, and these details help:

  • Your business address, including suburb or city.
  • The building name, floor and unit, if relevant.
  • The services you need, or “not sure yet” if you would like one combined recommendation.
  • Whether you want to keep your existing phone numbers, and how your team makes calls.
  • Your continuity priorities: which systems, calls or payments would be most affected by an interruption.

Final service options, availability and delivery steps are confirmed during the relevant address and requirements reviews.

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