01
Understand the interruption risk
Tell us how your business works and what happens when the primary connection is interrupted, so we can see which operations matter most.
Continuity & backup
Backup connectivity for business continuity
A backup connection, such as LTE/5G or a secondary link, can help keep your critical systems, calls and payments operating when your primary connection is interrupted.
Backup options and failover behaviour are confirmed after your site and requirements review.
Why backup connectivity
Plan for an interruption before it happens.
Most businesses rely on one primary connection for cloud systems, calls and payments. If that connection is interrupted, work can stop until the line is restored. A backup connection runs alongside the primary and is designed to take over if the primary is interrupted, so the operations that matter most can keep going.
The right continuity approach depends on your business, your existing connection, your address and what you need to keep running. That’s why we start with an address and requirements review rather than a standard package.
Backup options and failover behaviour are confirmed after your site and requirements review.
How continuity fits together
A primary connection, a backup path and one plan around them.
- Primary
Primary connectivity
Business fibre matched to what’s available at your address is the practical starting point for many operations.
- Failover
LTE/5G or secondary-link failover
A backup connection alongside the primary, ready to take over if the primary line is interrupted.
- Priorities
Business-critical operations
Which systems, calls and payments should stay online first, so continuity is planned around what matters most.
- Support
Coordinated support
One point of contact for both connections, from setup and failover testing to ongoing support.
What we review
What we look at before recommending a continuity approach.
- 01
Your current primary connection
The connection your business relies on today and how your team, systems and sites use it.
- 02
Operations affected by downtime
Which parts of your operation stop or slow down when the primary connection is interrupted.
- 03
Calling, payment and cloud needs
Which calls, payments and cloud systems your business relies on, and which should stay online first.
- 04
Acceptable interruption risk
How much interruption your business can manage, and whether business-critical continuity is a priority.
- 05
Address-specific options
Which primary and backup options can be delivered at your address, confirmed during the site and requirements review.
How it works
From interruption risk to a tested backup, in three steps.
02
Review suitable primary-and-backup options
We review primary and backup connectivity options for your site and recommend a continuity approach in one plain-language proposal.
03
Coordinate setup and testing
Once you approve, we coordinate a primary and a backup connection, configure both and plan a failover test with your team before handover.
What we coordinate
Two connections. One point of contact.
We review your continuity needs, coordinate a primary and a backup connection, configure both and plan a failover test with your team before handover.
01
Primary and backup options
Primary and backup connectivity options for your site, reviewed together.
02
How failover works
How the backup connection takes over if the primary is interrupted.
03
A planned failover test
A planned failover test with your team before handover.
04
Ongoing support
One point of contact for both connections, for faults, changes and support.
Backup options and failover behaviour are confirmed after your site and requirements review.
Review your continuity options
Tell us where you are and how your business works, and we’ll review suitable primary and backup options before recommending anything.
Final service options, availability and delivery steps are confirmed during the relevant address and requirements reviews.