01
Understand the current environment
Tell us about your team, devices, Microsoft 365, connectivity and how your IT is looked after today.
IT support & maintenance
Business IT support, clearly managed
A monthly IT maintenance agreement with a clear scope, one point of contact and proactive care for your users and devices.
Final scope, services and support arrangements are agreed with you during your review.
What we help with
IT support with a clear scope and one point of contact.
A monthly IT maintenance agreement sets out what is looked after for your business, who to contact and how changes are handled. Instead of calling different people for different problems, your team has one point of contact for faults, changes and IT maintenance.
The agreement focuses on proactive care for your users and devices, so routine maintenance and planned changes are handled as part of the agreed scope rather than only when something goes wrong. Every business is different, so we review your current setup first and agree a scope that fits how your team works.
What we help coordinate
Users, phones, firewall and devices, in one place.
- Microsoft 365
Microsoft 365 users
Microsoft 365 users configured and handed over with clear guidance for your team.
- Phones
Phones and devices
Phones and devices configured and handed over with clear guidance for your team.
- Firewall
Firewall
Your firewall configured for your site and kept up to date, within the agreed scope.
- Contact
One point of contact
One point of contact for faults, changes and IT maintenance, backed by an agreed service scope.
What we review
What we look at before agreeing a support scope.
- 01
Users and devices
How many people you have, and the laptops, desktops, phones and other devices they rely on.
- 02
Current IT setup
How your IT is set up and looked after today, and what tends to need attention.
- 03
Microsoft 365 needs
Which users need Microsoft 365, business email and Teams, and how accounts are managed.
- 04
Connectivity and network dependencies
The internet connection, phones and network your team depends on to work each day.
- 05
Security needs
Your firewall, remote access and the security controls your environment needs.
- 06
A suitable support scope
What should be included in a monthly agreement so the scope suits your business.
How it works
From your current setup to ongoing support, in three steps.
02
Agree a practical support scope
We recommend a monthly IT maintenance scope that suits your business, set out in one plain-language proposal.
03
Coordinate onboarding and ongoing support
Once you approve, onboarding is coordinated with clear guidance for your team, followed by ongoing support within the agreed scope.
Ongoing support
IT that is looked after, not left until it breaks.
A monthly agreement gives your team a clear scope and one point of contact when something needs attention.
01
A clear scope
What is looked after is set out in your agreement, so everyone knows what is included.
02
One point of contact
One point of contact for faults, changes and IT maintenance, backed by an agreed service scope.
03
Proactive care
Proactive care for your users and devices, with routine maintenance handled as part of the agreement.
Final scope, services and support arrangements are agreed during your review. Support is provided within the agreed scope.
Discuss your IT support needs
Tell us about your team and how your IT is looked after today, and we’ll recommend a practical support scope before anything changes.
Final scope, services and support arrangements are confirmed during the relevant address and requirements reviews.